Put a nurse in Mom’s corner.
Worried about a parent with diabetes? Pay for their testing supplies, and give them a HealthViber nurse to ask when they have questions about testing. With their permission, you’ll get a short monthly update.
$43.65 for the first month, including the meter. $33.65/month afterward. Family updates are coming later.
Already have a VivaGuard Ino meter? Skip the $10.00 meter and start at $33.65. You’re not charged until your loved one says yes. Cancel anytime.
You can’t be there every day. A nurse can be a call away.
Maybe you live across town, or across the country. You call on Sundays and ask, “Are you checking your sugar?” And you hear, “I’m fine.”
You want to help without taking over. Your parent wants to stay independent. Family Circle™ gives you both what you need.
Is Family Circle right for your loved one?
It may fit someone who wants compatible testing supplies delivered and practical help using their meter. Check that the monthly quantities match their clinician’s testing instructions.
A good fit if they…
- Use, or are ready to use, the VivaGuard Ino meter
- Have a testing schedule from their clinician that 100 strips a month covers
- Would like someone to ask about using the meter and testing
- Are happy to receive an email invitation from HealthViber
Probably not the right fit if they…
- Need a different meter or strip brand
- Need more than 100 strips a month for their prescribed schedule
- Need continuous glucose monitoring or emergency alerts
Check the meter first
Family Circle uses the VivaGuard Ino meter and VivaGuard Ino strips only. Strips only work with the meter they’re made for. Use only the strips specified for your meter.
Using a different meter? Call 1-800-209-6057 before you sign up and we’ll tell you whether Family Circle fits.
Four simple steps.
-
You get in touch.
Tell us who you’d like to support, with their email and their permission for us to contact them. Nothing is charged.
-
We email them an invitation.
It explains the supplies, the support and the sharing choices. They say yes or no, and choose separately what, if anything, is shared with you.
-
Supplies arrive after they say yes.
Every month: 100 test strips and 100 lancets. The first box includes the meter, unless they already have one.
-
You stay in the loop.
Delivery notices every month. Short family updates at the level they choose are coming later.
They say yes before anything ships.
We invite your loved one and confirm they want Family Circle before the first shipment. Here’s exactly what happens to your payment at each step.
-
1
You get in touch
Tell us who it’s for, with their email and their permission for us to contact them.
No charge yet -
2
We invite them
By email, with a reminder around day 7 and a last one around day 12. They confirm where the supplies go.
No charge yet -
3
They say yes
We send you a secure checkout link with the full price and terms. The first box ships once you have paid.
First charge: $43.65, or $33.65 without the meter -
4
They say no, or don’t answer within 14 days
We let you know and close the invitation. You can send a new one later.
Never charged
Monthly plans and prepaid gifts are both paid only after your loved one says yes. The gift period begins when the first box ships.
Their information. Their choice.
Paying for the plan doesn’t give you access to their health information. Your loved one chooses how much to share with you, and can change it anytime with one text or call.
Hi David, here’s your mom’s HealthViber update for October:
- Supplies delivered October 12
HealthViber · Family Circle™
What you always receive, as the person paying
- Order confirmations and receipts
- Shipping and delivery notices
- Payment, renewal and cancellation notices
- Whether your loved one accepted or declined Family Circle
These are order and billing notices. They contain no health information.
What needs their permission
- Whether they completed a check-in
- How they say testing is going
- Any readings or reading summaries
- Their questions for their doctor
HealthViber’s policy is to ask for your loved one’s written permission before sharing any of these with you.
Honest updates, even when there’s nothing to report
We tell you what happened, and we don’t fill gaps. Examples, subject to their sharing choice:
| Situation | Example update |
|---|---|
| Check-in completed | “Your mom completed her check-in and said she feels comfortable using her meter.” |
| No check-in completed | “We haven’t completed a check-in this month. We can’t provide a testing update.” |
| Supplies-only sharing | “This month’s supplies were delivered October 12.” |
Everything in the Foundation Plan, with a nurse in their corner.
A HealthViber nurse for testing questions
Included today
- Registered Nurse support is available for questions about your HealthViber products.
Coming later
- A check-in every 3 months
- A short monthly family update, at the level they choose
- A 10-minute virtual check-in after the first month
- A weekly testing tip by text, if they opt in
- A Doctor-Ready Report™ on request
Practical help using the meter, understanding testing instructions, and preparing questions for their clinician. Registered Nurse support is available for questions about your HealthViber products. Scheduled virtual appointments are Monday to Friday, 9 AM to 5 PM Central Time.
This is not continuous monitoring or emergency care.
Our nurse helps with
- Setting up and using the VivaGuard Ino meter
- Test strips, lancets and how to test
- Understanding the testing instructions their clinician gave them
- Getting ready for a doctor’s visit
Who to ask for everything else
- Medicines, supplements or dose changes: their doctor or pharmacist
- Compression socks and other store items: HealthViber customer care at 1-800-209-6057. Their doctor advises on compression level.
- An emergency: call 911
No pressure. We’re here to help, not to sell. Your loved one will never be pushed to share more, test more, or buy anything else.
A simple summary for their next appointment
We’ll organize the readings your loved one provides and the questions they want to ask into a one-page report they can bring to their clinician. Readings won’t be automatically collected or continuously reviewed.
The report won’t interpret results or suggest treatment, and goes to you only with their permission.
Readings she shared (Oct 10 – Nov 1, 18 readings)
| Time of day | Readings | Lowest – highest |
|---|---|---|
| Before breakfast | 10 | 98 – 141 |
| Before dinner | 5 | 104 – 152 |
| 2 hours after dinner | 3 | 132 – 176 |
Her questions for the doctor
- I had two readings below 70 last week. What should I do if that happens again?
- Is twice a day still the right number of tests for me?
Peace of mind, without taking over.
- Delivery and billing notices every month, always
- A monthly update at the level your loved one chooses, coming later
- A way to ask general questions, like “How can I help Mom with testing?” We’ll help, while respecting what your loved one has chosen to share.
- Billing on your card, not theirs
- Cancel anytime, with no contract
Offer help, not a lecture.
Most parents want to stay independent. These openers keep the focus on them, and on their choice.
If cost is the worry“I want to take care of your testing supplies, so you never have to stretch a bottle of strips again.”
If questions are the worry“There’s a Registered Nurse you can ask about your meter and your supplies. You don’t have to wait for your next appointment.”
If privacy is the worry“You decide what I see. If you only want me to know the box arrived, that’s all I’ll hear.”
Want help with the conversation? Call 1-800-209-6057 and we’ll walk you through what the invitation says.
Same honest price, the same for everyone.
$33.65/month
100 strips and 100 lancets every month.
- First box, with meter
- $43.65
- Every month after
- $33.65
- Family updates
- Coming later
Not charged until they say yes. Pause or cancel anytime. No contract. Shipping and taxes, if any, shown before payment.
Great for birthdays, holidays, Mother’s Day and Father’s Day.
$110.95total
- 3 months × $33.65
- $100.95
- Meter in the first box
- $10.00
- Your gift
- $110.95
- We email them an invitation.
- They say yes, and you pay once.
- The first box ships, and the gift period starts.
The gift period starts when the first box ships. We’ll remind you before it ends. Gifts don’t renew automatically.
Tell us who it’s for
We email them an invitation. Nothing is charged at this stage.
What’s included, in one list.
| For your loved one | For you | |
|---|---|---|
| 100 VivaGuard Ino strips + 100 lancets, monthly | Yes | No |
| VivaGuard Ino meter in the first box ($10.00, optional) | Yes | No |
| Registered Nurse support for questions about their HealthViber products | Yes | General questions |
| Delivery, billing and acceptance notices | No | Yes |
| Coming later | ||
| Check-in every 3 months | Yes | Result, with permission |
| Monthly family update | No | At their chosen level |
| 10-minute virtual check-in after month one | Yes | No |
| Doctor-Ready Report™ on request | Yes | With permission |
John Mwesigwa, DCES
Diabetes Care and Education Specialist · Founder, HealthViber · Based on Chicago’s South Side
Family Circle™ is part of Nurse in Your Corner™. Registered Nurse support is available for questions about your HealthViber products.
“Families tell me the same thing: ‘I just want to know Mom’s OK.’ Family Circle lets them help without taking over, and gives their parent someone to call.”
Good questions, straight answers.
Who is Family Circle™ for?
Anyone who wants to pay for diabetes testing supplies for a parent, spouse, grandparent, or other loved one who uses, or is ready to use, the VivaGuard Ino meter.
What happens if I sign up and my loved one doesn’t want it?
Nothing is charged. We email them an invitation, with up to two reminders. If they say no, or don’t answer within 14 days, we let you know and close the invitation. You can send a new one later.
When am I charged, and when does the first box ship?
Only after your loved one says yes, when we send you a secure checkout link with the full price and terms. The first month is $43.65 with the meter, or $33.65 without. Sending us your details charges nothing.
How do refunds work?
Nothing is charged before your loved one says yes. Cancel before the first box ships and any payment is refunded in full. Cancelling a monthly plan stops future renewals; boxes already shipped follow our returns policy. For a prepaid gift, unused months that haven’t shipped are refunded. If we can’t provide the service, we refund what we haven’t provided. Cancelling is separate from changing what your loved one shares.
When does a prepaid gift begin?
The gift period starts when the first box ships. You pay once, after your loved one accepts, and the gift doesn’t renew automatically.
They already have a VivaGuard Ino meter. Do I pay for another?
No. Tell us they already have one and the first month is $33.65. If they use a different meter, call us first: Family Circle only includes VivaGuard Ino strips.
As the person paying, what will I be told?
Order confirmations, receipts, shipping and delivery notices, payment and cancellation notices, and whether your loved one accepted. Anything about their health, check-ins or readings is shared only if they give permission.
Will I see their blood sugar readings?
Only if they choose to share them. They can choose supplies only, supplies plus a check-in, or supplies plus a testing summary, and change it anytime.
When can they reach a nurse?
Registered Nurse support is available for questions about your HealthViber products. Scheduled virtual appointments are Monday to Friday, 9 AM to 5 PM Central Time. For emergencies, call 911.
What is a Doctor-Ready Report™?
Coming later. A one-page summary of the readings your loved one provides and the questions they want to ask, to bring to their clinician. It won’t interpret results or suggest treatment.
Is this a monitoring or emergency service?
No. Family Circle doesn’t watch readings in real time or send emergency alerts. If your loved one has an emergency, they should call 911.
Can I talk to the nurse?
Yes, for general questions about how to support your loved one with testing. We only share health information your loved one has agreed to share.
What if my parent has memory problems and can’t decide for themselves?
Call us at 1-800-209-6057. Being someone’s adult child doesn’t automatically make you their authorized representative. We’ll ask for documents that show you can act for them, such as a healthcare power of attorney or a guardianship order, and verify them before sharing any health information. Until then, you’ll receive order and delivery notices only.
What’s covered?
Diabetes testing supplies and nurse support for testing. Family Circle doesn’t cover supplements, compression products, or other store items.
Do we need insurance?
No. Clear self-pay prices, the same for everyone.
How do I cancel?
Anytime, with no contract. Call 1-800-209-6057. Your loved one can also stop the plan by calling us. Cancelling stops future renewals, and is separate from your loved one changing what they share.
Put a nurse in Mom’s corner.
Testing supplies at their door. A HealthViber nurse for their testing questions. And, with their permission, a monthly update for you. $43.65 the first month with the meter, then $33.65/month. Want to talk it through first? Call 1-800-209-6057.
Family Circle™ is part of Nurse in Your Corner™ and covers diabetes testing supplies and nurse support for testing only. Under HealthViber policy, family updates are shared only with the member’s written permission, at the level they choose. Order and billing notices go to the person paying. Family Circle™ is not a medical monitoring or emergency alert service, and it does not replace care from a doctor. For emergencies, call 911.