The First 30 Days with Diabetes™ Starter Kit
$34.44 one time
- VivaGuard Ino meter
- 50 test strips and 100 lancets
- Carrying case
- The First 30 Days with Diabetes printed guide
Nurse in Your Corner™ · Testing support included
Every testing order comes with a nurse in your corner.
Not sure you’re testing right? You don’t have to guess. When you buy diabetes testing supplies from HealthViber, Registered Nurse support is available for your testing questions. It’s included with your supplies, at no extra cost, and never sold separately.
- Registered Nurse support
- Included with testing supplies
- Ask online, by email or by phone
- No appointment needed
Already a customer? Email [email protected] or call 1-800-209-6057. You never have to talk to a nurse to place an order.
- “Am I doing this right?”
- “Is this number good or bad?”
- “Why is it so different from yesterday?”
- “Is my meter working?”
- “What should I tell my doctor?”
Cheap strips are easy to find. Someone to ask is harder.
When you test your blood sugar, the hard part usually isn’t the strip. It’s the questions that come with it. A strip doesn’t seem to fit. The meter shows a message you don’t understand. You want to know what to bring to your next appointment.
Most stores ship a box of strips and leave you to figure out the rest. We think that’s only half the job. That’s why every HealthViber testing order comes with someone you can ask, so the next step feels a little clearer.
“Testing supplies are only half the job. People also need someone to explain the numbers and answer their questions.”John Mwesigwa, DCES, Founder of HealthViber
Here for your questions. Included with your order.
Nurse in Your Corner™ focuses on blood sugar testing with HealthViber meters, strips and lancets. Here’s exactly what you get today, and what’s on the way.
Available now · With every testing order
- Online and email questionsSend a product question through our contact page or to [email protected].
- A real person on the phoneCall 1-800-209-6057. No phone menu maze, no sales script.
- Help getting ready for your doctorWe’ll help you put your questions into words and decide what to bring to your next appointment.
- The First 30 Days with Diabetes guideWith the Starter Kit: how to test, what your numbers mean, and building a routine you can keep.
Coming soon
- Ask-a-Nurse text lineText a testing question to your nurse.
- Starter Kit welcome textsA welcome text on day 1, a check-in on day 3, and a reminder with your options before your strips run out, for those who opt in.
- A free 10-minute nurse callFor Foundation Plan members after the first month, booked on Zoom.
- Weekly testing tips by textOptional tips for Foundation Plan members.
- A check-in every 3 months“How’s testing going?” for Foundation Plan members.
- A delivery follow-upA message asking whether your box arrived and whether you got what you needed.
- A nurse call before you cancel, if you want oneCancelling will still take two clicks.
These aren’t active yet. We’ll let you know when each one launches. Planned call times are Monday to Friday, 9 a.m. to 5 p.m. Central, subject to available slots.
Comes with these products
- The First 30 Days with Diabetes™ Starter Kit
- Foundation Plan (monthly)
- Foundation Box (one or three months)
- VivaGuard Ino meter
- VivaGuard Ino test strips
- Lancets
Not included, and who can help instead
- Supplements: please ask your doctor or pharmacist.
- Compression stockings and diabetic socks: ask your doctor which compression level is right for you. Customer care can help with sizing and orders at 1-800-209-6057.
- Other store products: customer care can help with orders, shipping and billing.
Ordered strips and a supplement together? Your testing questions are covered. Supplement questions go to your doctor or pharmacist.
What comes with each way to buy
Every option includes nurse support at no extra cost. The Foundation Plan adds the most as new features launch.
| Feature | Strips, lancets, meter or Foundation Box | Starter Kit | Foundation Plan |
|---|---|---|---|
| Online and email questions | Yes | Yes | Yes |
| A real person on the phone | Yes | Yes | Yes |
| The First 30 Days guide | No | Yes | No |
| Ask-a-Nurse text line | Coming soon | Coming soon | Coming soon |
| Welcome text and day 3 check-in | No | Coming soon | Coming soon |
| Reminder before you run out | No | Coming soon | Not needed: supplies arrive monthly |
| Free 10-minute nurse call | No | No | Coming soon |
| Weekly testing tips | No | No | Coming soon |
| Check-in every 3 months | No | No | Coming soon |
| Extra cost for nurse support | None | None | None |
Ask us anything about testing.
We help with the practical side of testing. For medicines, diagnoses and personal targets, your own doctor is the right person, and we can help you get ready for that conversation.
Ask your HealthViber nurse
- How do I use my meter and lancing device?
- I can’t get enough blood on the strip. What am I doing wrong?
- Which strips fit my meter?
- My reading seems too high or too low. Could it be the meter or the strips?
- How should I store my strips?
- My meter shows a message I don’t understand. What does it mean?
- What do my numbers mean, compared with the targets my doctor gave me?
- When during the day should I test?
- How should I keep a testing log, and what should I bring to my doctor?
Ask your own doctor
- Should I change, start or stop a medicine?
- How much insulin should I take?
- Do I have diabetes, or another condition?
- What should my personal targets be?
We can help you put these questions into words so you can ask your doctor.
Ask someone else
- Supplements: your doctor or pharmacist
- Compression level: your doctor
- Sizing, orders, shipping and billing: HealthViber customer care, 1-800-209-6057
What’s on your mind?
Choose a topic to see where to start. You won’t need to enter any personal health information here.
Ask about your testing products A practical question belongs here.
Ask how to use your meter or lancing device, which strips are compatible, how to store them, or what an equipment message means.
Where to start: email [email protected] or call 1-800-209-6057.
We can help you build the routine. A practical question belongs here too.
Ask when to test, how to keep a log, what to bring to your appointment, or how your numbers compare with the targets your doctor gave you.
Where to start: email [email protected] or call 1-800-209-6057.
Orders, shipping and billing. Customer care handles these.
Orders, shipping, billing, sizing, and pausing or cancelling your plan.
Where to start: call 1-800-209-6057 with your order number.
Medicines and supplements go to your own care team. Your doctor or pharmacist is the right person.
Our nurse doesn’t advise on medicines, doses or supplements. We can help you put your question into words for your doctor.
For emergencies, call 911.
If it’s an emergency, call 911. For urgent medical concerns, contact your care team. Don’t email us and wait for a reply.
Three steps, with a nurse in your corner.
- 1Order your testing supplies.
Choose the Starter Kit, the Foundation Plan or Box, or just a meter, strips and lancets. Nurse support comes with the purchase.
- 2Open your box and start with the instructions.
Follow your meter’s instructions. With the Starter Kit, The First 30 Days with Diabetes guide adds more getting-started help.
- 3Ask when you’re not sure.
Contact us online, by email or by phone. Tell us the product’s name and your question so it reaches the right person.
Something to come back to
Start small. Practice one step.
The First 30 Days with Diabetes
A Week-by-Week Guide to Blood Sugar Testing for the Newly Diagnosed · John Mwesigwa, DCES
Your Starter Kit includes The First 30 Days with Diabetes, a guide to getting started with testing, what your numbers mean, making sense of your instructions and building a routine you can keep.
Use it alongside the instructions for your meter and the plan from your doctor. When a product question gets in the way, ask us.
Explore the First 30 Days guideChoose the start that fits you.
No insurance needed. Same price for everyone, shown up front with the math. Nurse in Your Corner™ comes with every option.
Foundation Plan
$33.65 / month
- 2 bottles of 50 test strips and a box of 100 lancets every month
- Enough for about three tests a day, for about $1.12 a day
- Need the meter? First box with meter: $43.65, then $33.65/month
- Cancel in two clicks. No contract.
- Parts bought one by one
- $37.39
- Monthly plan saving
- − 10%
- You pay
- $33.65 / month
Individual supplies and Foundation Box
Your choice
- Buy a compatible meter, strips or lancets one at a time
- Test strips from 25.9¢ each ($12.95 ÷ 50 strips)
- Foundation Box, one month: $45.02 (save 5%)
- Foundation Box, three months: $112.40 (save 8%)
Confirm your meter is compatible and choose quantities that fit your doctor’s instructions. Any shipping charges are shown before payment.
You can find cheap strips anywhere. You won’t find a nurse in the box.
| Feature | A box of strips from a big store | HealthViber testing supplies |
|---|---|---|
| Test strips | Yes | Yes from 25.9¢ each |
| Price shown with the math | Sometimes | Always |
| Registered Nurse support for your testing questions | No | Included |
| Free nurse check-in call | No | Coming soon with the Foundation Plan |
| Cancel in two clicks | Varies | Yes |
| Insurance needed | Varies | No. Same price for everyone |
Who answers
A real person reads your question.
Nurse in Your Corner™ is provided by HealthViber Wellness. Your testing question is answered by a Diabetes Care and Education Specialist or a Registered Nurse.
Registered Nurse: a licensed nurse who answers your testing product questions.
DCES: a Diabetes Care and Education Specialist, a health professional with specialized training and certification in diabetes care and education.
“Our purpose is to close the gaps between the person, the supplies, the information, and the care they need.”John Mwesigwa, DCES · Founder, HealthViber
Why we don’t charge extra for the nurse
We could sell nurse time as a separate product. We chose not to. Most people don’t need hours of coaching. They need a quick, clear answer when a reading doesn’t look right. If we charged for that, many people would never ask, and they’d keep guessing.
So nurse support comes with your testing supplies. Our prices stay honest and shown up front, and you get a nurse in your corner.
Bring us the question.
Nurse support is for your testing products. Customer care handles orders and can route any request to the right person.
Ask online or by email
[email protected]Email us or use the contact page and ask for help with your testing product. Have your order number handy if it will help us find your purchase. Please don’t send detailed medical records by ordinary email.
Call customer care
1-800-209-6057A real person answers during business hours. Customer care handles orders, shipping, billing and sizing, and can pass your testing question on.
Text your nurse · Coming soon
Ask-a-Nurse text lineTexting a testing question to your nurse is on the way. We’ll let you know when it opens.
For emergencies, call 911. Our email and phone line are not for urgent medical problems.
A dedicated session is an option, too.
For personal, one-on-one instruction with your supported meter, book a 30-minute Mentor Session by video call. Ask about your numbers, your supplies or your daily testing routine. It’s optional: you never need to buy a session to ask a product question about your HealthViber testing supplies.
Paying for a loved one’s supplies? Family Circle™ is part of Nurse in Your Corner™.
Questions about Nurse in Your Corner™
What is Nurse in Your Corner™?
It’s the testing support that comes with every HealthViber testing order. Registered Nurse support is available for questions about using your meter, strips and lancets, so you’re never left guessing.
Which purchases include it?
The First 30 Days with Diabetes™ Starter Kit, the Foundation Plan, the Foundation Box (one or three months), the VivaGuard Ino meter, VivaGuard Ino test strips and lancets. Supplements, compression stockings, diabetic socks and other store products aren’t included.
Does it cost extra?
No. Nurse support is included with your testing supplies at no extra cost. It’s never sold separately.
Do I have to use it?
No. Use it when you need it. There’s no consultation required with any order, and no pressure to book anything.
How do I reach a nurse?
Ask online or by email at [email protected], or call 1-800-209-6057. A text line is coming soon. For emergencies, call 911; don’t email us and wait for a reply.
Who will answer my questions?
A Diabetes Care and Education Specialist or a Registered Nurse. When you call, customer care answers and can pass your testing question on.
Can I book the 10-minute nurse call or get weekly tips today?
Not yet. The free 10-minute nurse call, weekly testing tips and the check-in every 3 months are coming soon for Foundation Plan members. We’ll let you know when each one launches.
What does Monday to Friday, 9 to 5 Central mean?
That’s the planned window for booking the 10-minute nurse call when it launches, subject to available slots. It isn’t a live support window.
Where do I find how to test and what my numbers mean?
In The First 30 Days with Diabetes guide that comes with the Starter Kit, alongside your meter’s own instructions. Your doctor may set different targets for you.
Can the nurse diagnose me or change my medicine?
No. We don’t diagnose, prescribe, or change or recommend medicines or doses. We help with testing, and can help you put questions into words for your doctor.
Can I ask about supplements, compression stockings or diabetic socks?
Please ask your doctor or pharmacist about supplements, and your doctor about compression level. Customer care can help with sock and stocking sizing, orders and shipping at 1-800-209-6057.
I ordered strips and a supplement together. What’s covered?
Your testing questions about the strips, meter and lancets are covered. Questions about the supplement go to your doctor or pharmacist.
Can I ask for a parent or someone I care for?
Yes. If you help someone with testing, you can ask about their HealthViber testing supplies. Their own doctor is still the right person for questions about their medicines and targets.
What happens after my order is delivered?
Open your box and start with your meter’s instructions; with the Starter Kit, The First 30 Days guide adds more getting-started help. Whenever a question comes up, ask us. Welcome texts and a delivery follow-up are coming soon.
I bought a one-time Foundation Box. What do I get?
Online and email questions and a real person on the phone, at no extra cost.
What if I cancel my plan?
Cancelling takes two clicks, with no contract. You’ll still have nurse support for any HealthViber testing supplies you buy later.
Does it replace diabetes education or my care team?
No. Nurse in Your Corner™ adds to the care you get from your doctor and diabetes educator. It doesn’t replace it.
Where can I read about privacy?
Read our Privacy Policy. To protect your information, please don’t send detailed medical records by ordinary email.
A little help with the next step
Affordable diabetes supplies, with a nurse in your corner.
Get the testing supplies you need today, and know someone is there when you have questions. Prefer to talk first? Call 1-800-209-6057. A real person will answer.
Nurse in Your Corner™ provides education and support about diabetes testing with HealthViber testing supplies. It does not cover supplements, compression products or other store items. It does not diagnose, prescribe, treat, change or recommend medicines or doses, or replace care from your doctor. It does not continuously monitor readings or provide emergency care. For emergencies, call 911. Photos are illustrations.